Story Rangers Ltd Privacy Notice 

Last updated: July 2026 

At Story Rangers Ltd ("Story Rangers", "we", "our" or "us"), we are committed to protecting your privacy and handling your personal information responsibly, transparently and securely. 

This Privacy Notice explains what personal information we collect, why we collect it, how we use it, how we keep it safe and the choices you have about your personal information whenever you interact with Story Rangers. 

This includes when you: 

• visit our website 
• make an enquiry 

• book a class, workshop, after-school club or event 

• join one of our waiting lists or mailing lists 

• attend a Story Rangers session 

• engage with us through social media 

• enquire about a Story Rangers franchise 

• communicate with us by email, telephone or messaging services. 

Story Rangers Ltd is the data controller for the personal information we collect. 

Registered Office:
20–22 Wenlock Road
London
England
N1 7GU 

If you have any questions about this Privacy Notice or how we handle your personal information, please contact us at: 

Email: info@storyrangers.co.uk 

 

What personal information do we collect? 
Depending on how you interact with Story Rangers, we may collect the following information: 

Information about parents and carers 

• Name 

• Postal address 

• Email address 

• Telephone number 

• Emergency contact details 

• Booking and attendance information 

• Payment information (processed securely by our payment providers) 

• Communications with us 

Information about children

To help us deliver our classes and events safely and effectively, we may collect information about the children attending our sessions, including: 

• Name 

• Age or date of birth 

• Booking and attendance information 

• Allergy or medical information 

• Dietary requirements, where relevant 

• Additional support needs or accessibility requirements 

• Emergency contact information provided by a parent or carer 

We only collect information that is necessary to deliver our services safely, support children appropriately and meet our legal responsibilities. 

Information about schools, nurseries and organisations 

Where we work with schools, nurseries or other organisations, we may collect contact details for the individuals responsible for bookings and communications. 

Franchise enquiries 

If you enquire about becoming a Story Rangers franchisee, we may collect information such as your name, contact details, location and any information you choose to provide during your enquiry. 

 

How do we collect your personal information? 

We collect personal information in a number of ways, including when you: 

• complete a form on our website 

• book a class, workshop, after-school club or event through our booking platform, Book That In 

• contact us by email, telephone or through social media 

• join one of our mailing lists 

• attend one of our classes, workshops or events 

• enquire about a Story Rangers franchise 

• contact us on behalf of a school, nursery or other organisation. 

We may also collect limited technical information when you visit our website through the use of cookies and similar technologies. Further information about how we use cookies is provided later in this Privacy Notice. 

 

How do we use your personal information? 

We use your personal information to: 

• process bookings and payments 

• deliver our classes, workshops, after-school clubs and events 

• communicate with you about your bookings 

• respond to enquiries 

• send updates, news and marketing communications where you have chosen to join one of our mailing lists 

• provide appropriate support for children attending our sessions 

• improve our services 

• meet our legal and safeguarding responsibilities 

• protect the safety and wellbeing of the children, families and communities we work with. 

We will only use your personal information where we have a lawful basis for doing so. 

 

Children's personal information 

Story Rangers provides activities for children, and we recognise that children's personal information deserves particular care. 

Most information about children is provided by a parent or carer through our booking platform, Book That In, or directly to us. 

We only collect information that is necessary to: 

• manage bookings 

• deliver our sessions safely 

• meet individual medical or additional support needs 

• contact parents or carers if necessary 

• fulfil our safeguarding and legal responsibilities. 

We do not knowingly collect personal information directly from children for marketing purposes. 

Children's personal information is only accessed by those who need it to provide Story Rangers services and is handled with appropriate care and confidentiality. 

 

Our lawful basis for using your personal information 

Under UK data protection law, we must have a lawful basis for collecting and using your personal information. Depending on how you interact with Story Rangers, we rely on one or more of the following lawful bases: 

Contract – where we need to process your information to provide the services you have requested, such as managing bookings and delivering classes, workshops or events. 

Legal obligation – where we are required to process information to comply with the law, for example for safeguarding, health and safety, financial record keeping or responding to lawful requests from public authorities. 

Legitimate interests – where it is necessary for the legitimate interests of Story Rangers, provided these interests do not override your rights and freedoms. This may include improving our services, responding to enquiries, managing our business and preventing fraud. 

Consent – where you have given us your permission to use your personal information for a specific purpose, such as sending marketing communications. You can withdraw your consent at any time. 

Where we collect information relating to a child's health, allergies or additional support needs, we only use this information where it is necessary to support the child safely and appropriately during our sessions and in accordance with UK data protection law. 

 

Marketing communications 

If you choose to join one of our mailing lists, we may send you updates about Story Rangers, including news, upcoming classes and events, special offers, franchise opportunities and other information we think may be of interest. 

We currently use trusted third-party providers, including Funnel Sketchers and MailerLite, to manage our mailing lists and send email communications on our behalf. 

You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us at info@storyrangers.co.uk. 

Even if you choose not to receive marketing communications, we may still contact you about your bookings, enquiries or other important service-related information where necessary. 

 

Sharing your personal information 

We treat your personal information with care and will never sell your personal information to third parties. 

We may share your information where necessary with trusted third-party providers who help us deliver our services. These may include: 

• Book That In, which manages class and event bookings. 

• Stripe and PayPal, which securely process payments. 

• Funnel Sketchers and MailerLite, which help us manage our mailing lists and email communications. 

• Meta (including Facebook and Instagram), where you choose to interact with us through social media or where we use advertising services. 

• Website hosting, IT support and cloud storage providers that help us operate our business securely. 

• Professional advisers, regulators or legal authorities where we are required to do so by law or to protect the rights, safety or wellbeing of our customers, team or business. 

We only share the information that is necessary for these providers to carry out the services they provide on our behalf, and we require them to handle your personal information securely and in accordance with data protection law. 

 

Keeping your personal information safe 

We take the security of your personal information seriously and have appropriate technical and organisational measures in place to protect it from unauthorised access, loss, misuse, alteration or disclosure. 

These measures include secure systems, password protection, controlled access to personal information and the use of trusted third-party providers. 

While we take reasonable steps to protect your information, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. We continually review our security measures to help keep your information safe. 

 

How long we keep your personal information 

We will only keep your personal information for as long as it is necessary for the purposes for which it was collected, including to provide our services, comply with legal and regulatory requirements, resolve disputes and enforce our legal rights. 

When your personal information is no longer required, we will securely delete or dispose of it. 

If you would like more information about how long we keep particular types of information, please contact us at info@storyrangers.co.uk. 

 

Your rights 

Under UK data protection law, you have a number of rights regarding your personal information. Depending on the circumstances, these include the right to: 

• request access to the personal information we hold about you 

• ask us to correct inaccurate or incomplete information 

• request that we erase your personal information where appropriate 

• ask us to restrict how we use your personal information 

• object to certain types of processing, including direct marketing 

• request a copy of the personal information you have provided to us in a portable format 

• withdraw your consent at any time where we rely on your consent to process your personal information. 

If you wish to exercise any of these rights, please contact us at info@storyrangers.co.uk. 

We may need to ask you for proof of identity before responding to your request. This helps us protect your personal information and ensure it is only shared with the correct person. 

We aim to respond to all legitimate requests within one month. If your request is particularly complex or you have made a number of requests, we may need a little longer. If this happens, we will keep you informed. 

If you are unhappy with how we have handled your personal information, we would welcome the opportunity to address your concerns. You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent authority for data protection. 

Further information is available at www.ico.org.uk. 

 

Cookies 

Like most websites, the Story Rangers website uses cookies and similar technologies to help it function effectively and to improve your browsing experience. 

Cookies are small text files that are stored on your device when you visit a website. They help us understand how visitors use our website, remember your preferences and improve the services we offer. 

Some cookies are essential for the website to operate correctly, while others help us understand how our website is being used so that we can continue to improve it. 

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. 

 

Links to other websites 

Our website and communications may contain links to third-party websites, booking systems or social media platforms. 

If you follow a link to another website, please note that it will have its own privacy notice and terms of use. Story Rangers is not responsible for the privacy practices or content of third-party websites, and we encourage you to read their privacy notices before providing any personal information. 

 

Changes to this Privacy Notice 

We may update this Privacy Notice from time to time to reflect changes in legislation, our services or the way we process personal information. 

The latest version will always be available on our website, and the date of the most recent update will be shown at the top of this notice. 

 

Contact us 

If you have any questions about this Privacy Notice or how Story Rangers handles your personal information, please contact us: 

Story Rangers Ltd 

20–22 Wenlock Road
London
England
N1 7GU 

Email: info@storyrangers.co.uk 

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). 

Website: www.ico.org.uk